Order Cancellation Policy

We understand that you may occasionally need to cancel an order after placing it.

Cancellation Before Dispatch

You may request cancellation of your order before it has been marked Ready to Ship or dispatched.

To request cancellation, contact us at onlinesales@yellowpepper.co.in with your Order ID, or use the cancellation option in your account where available.

There is no cancellation charge for an eligible pre-dispatch cancellation.

Once an Order Has Been Dispatched

Once the order has been packed for dispatch or handed over to the courier partner, cancellation may no longer be possible.

If the shipment has already been dispatched, you may refuse delivery where operationally possible.

For prepaid orders, the refund will be processed after the shipment has been returned to Yellow Pepper and verified.

Alternatively, after accepting delivery, you may request a return in accordance with our Returns, Exchanges & Refunds Policy.

Order Changes

Requests to change the delivery address, size or other order details should be made as soon as possible.

We will try to accommodate changes before dispatch, but modifications cannot be guaranteed once order processing has begun.

Where a modification cannot be made, you may need to cancel the eligible order and place a new order.

Cancellation by Yellow Pepper

In limited circumstances, Yellow Pepper may be unable to fulfil an order. Examples may include:

·   Product becoming unavailable

·   Payment verification failure

·   Delivery location being unserviceable

·   Incorrect or incomplete customer information

·   Technical or pricing errors

·   Suspected fraudulent or unauthorised transactions

·   Other circumstances preventing us from reasonably fulfilling the order

If Yellow Pepper cancels a prepaid order, the full amount paid for the cancelled order will be refunded to the original payment method.

We will inform you using the contact details provided with the order.

Refund for Cancelled Orders

For an eligible prepaid order cancelled before dispatch, the refund should be initiated after the cancellation is confirmed.

After initiation, the actual time required for the amount to appear in your account will depend on the bank, card issuer, UPI provider or payment gateway.

Contact Us

Email: onlinesales@yellowpepper.co.in
Phone: +91 92174 60067
Support Hours: 10:30 AM - 6:00 PM, Monday to Saturday