Last Updated: September 2026

At Yellow Pepper, we aim to make delivery simple, transparent and reliable.

Free Shipping

We offer free standard shipping on all domestic orders across India.

There is no minimum order value required for standard free shipping unless specifically stated as part of a promotional offer.

Order Processing & Dispatch

Orders are generally processed and dispatched from our warehouse within 4 working days of order confirmation.

Working days exclude Sundays and public holidays.

During major sales, festive periods or unusually high order volumes, processing may take slightly longer. Where there is a significant delay, we will make reasonable efforts to keep you informed.

Delivery Timeline

After dispatch, orders are generally delivered according to the estimated delivery timeline applicable to your location.

Delivery timelines may vary depending on:

·   Delivery pincode and courier serviceability

·   Public holidays

·   Weather conditions

·   Courier or logistics disruptions

·   Other circumstances outside our reasonable control

The estimated delivery date is indicative and is not a guaranteed delivery date.

Order Tracking

Once your order has been dispatched, tracking information will be shared using the contact details provided while placing the order.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

Address Changes

If you need to change your delivery address, please contact us as soon as possible.

We will try to accommodate the request if the order has not yet been dispatched. Once an order has been dispatched, the delivery address may no longer be changed.

Failed Delivery

Please ensure that your shipping address and contact number are accurate.

If a shipment cannot be delivered because of an incorrect address, customer unavailability or repeated failed delivery attempts, it may be returned to Yellow Pepper.

Our team may contact you regarding re-delivery where applicable.

Damaged or Tampered Packages

If the outer package appears visibly damaged, opened or tampered with at the time of delivery, you may refuse the shipment and contact our Customer Support team.

If you discover an issue after opening the package, please contact us as soon as reasonably possible with your Order ID and relevant photographs.

A photograph or video may be requested where necessary to help us verify and resolve the issue. An unboxing video also help us to verify better.

International Shipping

This policy primarily applies to orders delivered within India.

Where international shipping is available at checkout, additional shipping charges, customs duties, taxes and delivery timelines may apply depending on the destination country. Any import duties or local taxes charged by the destination country are generally the customer's responsibility unless stated otherwise.

Contact Us

Email: onlinesales@yellowpepper.co.in
Phone: +91 92174 60067
Support Hours: 10:30 AM - 6:00 PM, Monday to Saturday
Address: Yellow Pepper, First Floor, HSIIDC, Plot No. 393, Phase IV, Sector 57, Kundli, Sonipat, Haryana - 131028