Last Updated: September 2026

We want you to be comfortable with your Yellow Pepper purchase. If the product does not work for you, eligible products may be returned or exchanged in accordance with the conditions below.

7-Day Returns

Eligible products may be returned within 7 days from the date of delivery.

The return request must be raised within this 7-day period.

Return Eligibility

To qualify for a return, the product must:

·   Be unused and unworn, except for trying it on for size and fit

·   Be unwashed and unaltered

·   Be free from stains, odour, perfume, damage or signs of use

·   Have all original brand tags and labels intact

·   Be returned with the original product packaging where reasonably possible

Trying a garment for size or fit does not by itself make it ineligible for return.

All returned products will undergo a quality check before the return and refund are approved.

Sale & Discounted Products

Discounted products remain eligible for return unless the product is specifically marked "Final Sale" or "Non-Returnable" before purchase.

Products specifically marked Final Sale / Non-Returnable are not eligible for change-of-mind returns or exchanges. This restriction does not affect applicable rights where the product supplied is defective, damaged, incorrect or materially different from what was advertised.

Damaged, Defective, Incorrect or Missing Products

If you receive a damaged, defective, incorrect or incomplete order, contact us as soon as reasonably possible, preferably within 48 hours of delivery, so that we can investigate and resolve the issue quickly.

Please provide your Order ID, details of the issue and clear photographs where relevant.

We may request additional photographs or video where reasonably necessary to verify the issue.

A customer's applicable rights will not be rejected merely because an unboxing video was not recorded.

How to Request a Return

To initiate a return, use the return facility available through your Yellow Pepper account or website, where available, or contact onlinesales@yellowpepper.co.in.

Please provide your Order ID and the item you wish to return.

Return Pickup

Where reverse-pickup service is available at your pincode, Yellow Pepper or its logistics partner will arrange collection.

Where reverse pickup is unavailable, you may be requested to self-ship the product using a reliable and trackable courier service.

Any applicable return shipping charge will be clearly disclosed before the return request is confirmed.

Where the return is due to a product supplied by Yellow Pepper being damaged, defective, incorrect or materially misdescribed, applicable return logistics will not be charged to the customer.

Size Exchanges

A size exchange is unavailable right now, you may choose to return the product instead.

Refunds

Refunds are processed after the returned product has been received and successfully passes our quality check.

Prepaid Orders

Approved refunds for prepaid orders will be initiated to the original payment method used when placing the order.

Cash on Delivery Orders

For approved Cash on Delivery returns, the refund will be processed through UPI or bank transfer after the required refund details are provided and verified.

Refund Timeline

Once an eligible return has been received and approved after inspection, Yellow Pepper will initiate the refund within 6-7 working days.

After the refund is initiated, the time taken for the amount to reflect may depend on your bank, UPI provider, card issuer or payment gateway.

Promotional & Multi-Buy Offers

Where an order was purchased using a multi-buy, bundle or quantity-based offer, such as Buy 2 / Buy 3 savings, the promotional discount may be recalculated based on the products retained after the return.

If returning an item means that the remaining order no longer qualifies for the original promotional discount, the refund amount may be adjusted accordingly.

Any such adjustment will be based on the offer terms applicable when the order was placed.

Rejected Returns

If a returned product does not meet the eligibility conditions stated above, the return may be rejected.

Where reasonably possible, we will inform you of the reason for rejection and the next steps applicable to the returned product.

Consumer Rights

Nothing in this policy is intended to restrict rights available to consumers under applicable Indian consumer-protection law.

Contact Us

Email: onlinesales@yellowpepper.co.in
Phone: +91 92174 60067
Support Hours: 10:30 AM - 6:00 PM, Monday to Saturday